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Brown Betty Teapot
Brown Betty Teapots
We have ceased all sales of the Brown Betty Teapot
Please note that the quality of Brown Bettys has become extremely variable in the last year. Crazing has occurred with more frequency and sooner than with prior productions. We have inspected all of the teapots that we shipped out but additional crazing will not show up until the teapot is actually used. To deal with the problem we will offer a one time single replacement for a teapot that fails in the first 30 days you have it. You will need to let us know it has failed and to then send it back to us. A new teapot will be sent out at no charge but you will be responsible for the shipping costs in returning your original purchase.
We regret this as much as you do but the company making them is apparently changing something in their production that is resulting in this crazing problem and we have absolutely no control over it. This issue is true for all vendors selling Brown Bettys as they are all bought from the single manufacturer so if they say otherwise they are perhaps unaware of the problem or they are choosing to ignore it. The problem has affected only a very small portion of the brown bettys produced.
We would rather be upfront about it so that you can make informed decisions about what you are buying.
Update November 2008
The company making them has modified their production and hopes they have taken care of the problems they were having. When we are sure they are truly better we will then offer the complete range for sale again. For now we have no confidence in the product and will not sell them.
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